Free registrations
You can release a free place at any time. Please cancel promptly so another participant can attend. Repeated no-shows may affect priority for limited-capacity experiences.
Paid programs and events
The checkout or offer page must disclose the full price, inclusions and any event-specific cancellation terms before payment. Unless a clearly disclosed term or applicable law provides a better outcome, cancellation at least 14 days before the start receives a full refund; 7–13 days receives 50%; and later cancellation may be transferred to another eligible person or future cohort at our discretion.
Cancellation or material change by us
If we cancel a paid experience and do not provide a reasonable replacement, you may choose a full refund or credit. If we materially change the date, venue, delivery mode or core service, you may request a refund within the period stated in the change notice.
How to request a refund
Use Contact Us and include the registration email, booking reference, program or event and reason. Approved refunds are returned to the original payment method where possible. Processing times depend on the payment provider.
Statutory rights
Nothing here removes rights or remedies that cannot lawfully be excluded, including rights relating to fair disclosure, service quality and reasonable cancellation under applicable consumer law.